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year with the expertise, training and specialized equipment to
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Q − How long will it take my property to dry?
A − A number of things determine drying time including location, duration and source of water, the types of building materials, the weather conditions and how quickly emergency services begin. We determine when the drying process is completed through specialized equipment made for monitoring and evaluation. Each situation is different, however, most property takes approximately three to five days (or more) to dry thoroughly.
Q − How do I know when my property is completely dry?
A − Our specialized equipment can accurately determine whether your items are completely dry.
Q − My wood floors are wet and buckling. Will they have to be replaced?
A − Wood flooring must be evaluated during the drying process. We use specialized drying systems and dehumidifiers which enable wood floors dry more efficiently and resume their original shape. Because of the hardwood’s density and urethane finish, drying can take three weeks, sometimes longer. If you filed a claim, your insurance adjuster will work with you to make the final decision as to whether floors will need to be refinished or replaced.
Q − What about my wet furniture?
A − The extent of damage and the construction of the furniture will determine if your furniture can be restored. Any damage can only be assessed after the furniture is completely dried. Furniture that cannot be salvaged will be documented; a customer release form is needed for anything needing to be disposed of.
Q − Do I need to move out of my property during this process?
A − If you file an insurance claim, you may receive guidance from your insurance representative. However, this is a decision you must reach on your own. Health is the number 1 issue. Should there be any respiratory issues we always recommend to take no risks. Safety is paramount. Our equipment is as childproof as possible, but we require your supervision for making sure no children play with it, as it must run continuously to be effective.
Q − What’s that smell?
A − It is common to smell some odors during the drying process. Increased heat and humidity can also lead to increased odors that may be coming from the drying building materials, or dormant spill and accident areas. These normal odors are not the odor of mold. Once the drying process continues, the humidity level will drop and you’ll notice these odors disappearing on their own. Deodorizers can be used to minimize these effects as well.
Q − Does everything need to be moved out during restoration?
A − Not usually. If items need to be moved out, we will let you know in advance.
Q − My ceilings are wet. What needs to be done?
A − Our technicians will evaluate moisture content, determine the severity of the damage and may have to remove some of your ceiling for ventilation. Wet insulation can also be a hazard and may need to be removed.
Q − Should I open the windows to help the drying process?
A − Opening your windows to assist the drying process is not always recommended. Outside weather conditions may vary, so the technician will determine when and if the outside air is appropriate.
Q − Can I walk on the area during the drying process?
A − It is strongly suggested that you keep the traffic to a minimum. Wearing shoes is recommended for your safety.
Q − Can my carpet be restored or will it have to be replaced?
A − A few reasons your carpet may not be salvageable. Delamination and Sewage contamination are the two main reasons.
Q − Why does my specialty floor need to be removed?
A − Non-porous flooring can trap water and prevent it from drying properly.
Q − What will you do with my area rugs?
A − We are able to take special care of your rugs at our warehouse where they are carefully dried to minimize bleeding of colors and discoloration. Once they are thoroughly dried and cleaned, they are returned.
Q − Why are air movers and dehumidifiers used?
A − Water can be absorbed into the drywall, baseboards, sub-flooring when water damage occurs. Drying these surfaces requires high-velocity air movers to accelerate the release of absorbed water into the air. It is necessary to place dehumidifiers to remove excess moisture to help protect property and create conditions for efficient drying. Please do not turn off or move drying equipment without first calling Flood Impact Xperts (FIX).
Q − What about sewage contamination?
A − Hard surfaces can be cleaned and sanitized. Affected items that cannot be sanitized require disposal. Porous materials such as drywall, ceiling tiles, insulation, particleboard, paneling, etc. that have been directly affected should be removed during the emergency service visit.